TELLER CAPTURE

 

Image capture of deposited items at the teller station and real-time transmission to Southwest Corporate for processing. This application also supports deposit processing from shared branching service centers and outlets.

 

Southwest Corporate has a unique business model that features the following:

• Single-source availability - Credit unions can obtain all elements of remote deposit from Southwest Corporate, including software, hardware implementation assistance, extended support, image exchange and check correction
• Support - dedicated support staff Monday through Saturday for software, hardware and balancing questions
• Workflow efficiency - Southwest Corporate performs MICR line corrections for the credit union, saving the credit union time and expense, while reducing the credit union's risk
• Implementation - An expert support team enables credit unions to implement remote deposit services according to their needs and timeline - no waiting in line
• Reporting - Online reports facilitate balancing and eliminate manual reporting between branches and the accounting and operations departments

 

Credit Union Benefits

• Tellers scan deposited items at their own workstations as they are received from the member
• Maximizes collection processing speed
• Helps identify problems or potential fraudulent items while depositor is present
• Interfaces with the credit union's core data processing system without additional cost or involvement from core data processor
• Immediate transmission to Southwest Corporate
• Eliminates intra-day deadlines
• Facilitates teller workflow
• Eliminates holdovers
• Integrated CAR/LAR technology reads actual amount written on check
• Eliminates amount encoding
• Reduces adjustments
• Saves time and money
• Image Quality Assurance (IQA) process ensures check image meets minimal standards for successful exchange and collection
• Built-in duplicate item and duplicate batch detection prevents errors
• Physical items are truncated at the credit union
• Reduces or eliminates courier charges
• Eliminates risk of damage or loss of deposit during transportation
• Eliminates inconvenience of microfilm or other in-house image retention
• Remote image capture service includes seven complete years of image history with redundant archival at three independent sources entirely accessible via Internet.

 

 Implementation Steps

• Check scanners are installed at all teller workstations
• Training is delivered to tellers and accounting department
• Tellers scan checks as each transaction is completed
• Software reads MICR line data and written dollar amount, checks for presence of a signature (if requested), and verifies image quality prior to transmission to Southwest Corporate
• Imaged checks are cleared the most expeditious and least-cost method through:
• National image exchange networks
• Direct connection with paying bank
• Federal Reserve Bank
• Any items that cannot be presented electronically, the Federal Reserve Bank prints and presents as substitute checks, or image replacement documents (IRDs)
• Images are stored and backed up for seven years and can be accessed via the Internet

 

Teller Capture for Shared Branching

Teller Capture offers advantages to shared branching network participants both service centers and credit union outlets. The application enables a credit union to electronically transmit, as bank-of-first-deposit, items deposited at another credit union’s location. Taking the other credit union out of the processing loop accelerates funds availability and facilitates faster returns.

 

Teller Capture is one product in a full suite of Remote Deposit Solutions, which also includes Branch Capture, Business (Merchant) Capture, Member (Consumer) Capture, ATM Capture and Image Deposit Returns. Credit unions receive full implementation, training, and ongoing support by a dedicated team of in-house specialists.

 

Southwest Corporate has more experience and image exchange relationships than any other corporate credit union, which expedites the collection process, reduces the need for substitute checks and provides substantial efficiency and savings to credit unions.

 

Southwest Corporate has made major financial and technical investments in consolidator software, servers and system redundancies, so that credit unions do not have to make that investment on their own. Southwest Corporate also provides ongoing monitoring of regulatory requirements for deposit processing to allow credit unions to focus on their core business.

 

For more information, contact an account executive at contactus@swcorp.org or 800.442.5763.